Last Updated: 25/02/2026
These Terms and Conditions govern the use of the website and services provided by New Zealand Escapades. By accessing our website, submitting an enquiry, or making a booking with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
1. Company Overview
New Zealand Escapades operates as a travel planning and tour coordination company, offering customized itineraries, tour packages, and travel-related services. We act as an intermediary between customers and third-party service providers such as airlines, hotels, transport operators, cruise companies, and activity providers.
2. Acceptance of Terms
By using our website or services, you confirm that:
- You are at least 18 years of age
- You have the legal authority to enter into a binding agreement
- You accept these Terms and Conditions in full
If you do not agree with any part of these Terms, you must not use our services.
3. Bookings and Confirmations
- All bookings are subject to availability at the time of confirmation.
- A booking is considered confirmed only after receipt of the required payment and written confirmation from New Zealand Escapades.
- Verbal or email quotations are indicative and subject to change until confirmed.
- Any changes requested after confirmation may incur additional charges.
4. Pricing and Payments
- All prices are indicative unless stated as confirmed.
- Prices may vary due to supplier changes, availability, currency fluctuations, or seasonal surcharges.
- Full or partial payment may be required to confirm bookings.
- Payment deadlines will be communicated at the time of booking.
- Failure to make payments within the specified time may result in cancellation without notice.
5. Cancellation and Refund Policy
Customer-Initiated Cancellations
- Cancellation charges depend on supplier policies and the time of cancellation.
- Some services may be non-refundable once booked.
- Refunds, if applicable, will be processed after deducting applicable cancellation fees and service charges.
Company or Supplier Cancellations
- New Zealand Escapades is not responsible for cancellations due to force majeure, supplier insolvency, weather conditions, or operational issues.
- Refunds or alternatives will be subject to supplier terms and availability.
6. Amendments and Changes
- Changes to confirmed bookings (dates, hotels, services) are subject to availability and additional charges.
- Name changes or transfer of bookings may not be permitted by certain suppliers.
- New Zealand Escapades reserves the right to amend itineraries for safety, operational, or logistical reasons.
7. Travel Documents and Requirements
- Travelers are responsible for ensuring valid passports, visas, permits, and travel documentation.
- Passport validity should meet destination requirements.
- New Zealand Escapades is not responsible for denied boarding, visa refusal, or immigration issues.
8. Travel Insurance
- Comprehensive travel insurance is strongly recommended and mandatory for adventure activities.
- Insurance should cover medical expenses, trip cancellation, delays, loss of baggage, and personal liability.
- New Zealand Escapades is not liable for uninsured losses.
9. Health, Safety, and Fitness to Travel
- Certain tours and activities involve physical exertion and inherent risks.
- Travelers are responsible for assessing their fitness and medical suitability.
- Any medical conditions, disabilities, or special requirements must be disclosed at the time of booking.
- Participation in optional or adventure activities is at the traveler’s own risk.
10. Responsibility and Liability
- New Zealand Escapades acts solely as a booking agent and is not liable for acts or omissions of third-party suppliers.
- We are not responsible for delays, injuries, accidents, losses, illness, or damages arising during travel.
- Liability is limited to the service fees charged by New Zealand Escapades, where applicable.
11. Force Majeure
New Zealand Escapades shall not be held responsible for events beyond reasonable control, including but not limited to:
- Natural disasters
- Weather conditions
- Pandemics or health emergencies
- Government actions
- Strikes, war, or civil unrest
12. Website Usage
- All content on this website is for informational purposes only.
- Unauthorized reproduction, copying, or misuse of content is prohibited.
- Users must not engage in activities that compromise website security or functionality.
13. Intellectual Property
- All website content, including text, images, logos, itineraries, and branding, is the property of New Zealand Escapades unless stated otherwise.
- Use of content without written permission is strictly prohibited.
14. Privacy and Data Protection
- Personal information is handled in accordance with our Privacy Policy.
- By using our services, you consent to data collection and processing as outlined in our Privacy Policy.
15. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with applicable laws. Any disputes arising shall be subject to the appropriate legal jurisdiction.
16. Amendments to Terms
New Zealand Escapades reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services constitutes acceptance of updated terms.
17. Contact Information
For questions or clarifications regarding these Terms and Conditions, please contact:
New Zealand Escapades
Email: contact@akashpradhan.com